Refund policy

Return & Refund Policy

We have a 10-day refund policy, which means you have 10 days after receiving your item to request a refund.

You do not need to return your item. If you experience any issue with your order, simply contact us and we'll make it right, no return shipment required.

To request a refund, contact us at help.caluvex@gmail.com with your order details and reason for the request.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and process your refund as quickly as possible.

United States Customers

While US federal law does not mandate a specific refund window, we are committed to ensuring a fair and transparent experience for every customer. You have 10 days from the date of delivery to contact us and request a refund. After this period, refund requests may not be accepted. If you have any concerns, don't hesitate to reach out to us at help.caluvex@gmail.com.

European Union 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or request a refund within 14 days, for any reason and without justification. Simply contact us, no return is required.

Refunds

Once your refund request is approved, you'll automatically receive a refund to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at help.caluvex@gmail.com.