Shipping policy

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

You will receive a confirmation email with your tracking information once your order has shipped.

Shipping Time

We currently ship exclusively within the United States. Estimated delivery time is 3–10 business days from the date of shipment, depending on your location.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors outside our control.

Order Tracking

Once your order has shipped, you'll receive an email with a tracking number. You can use this to monitor your delivery status at any time. If you haven't received tracking information within 5 business days of placing your order, please contact us at caluvex@gmail.com.

Lost or Delayed Orders

If your order hasn't arrived within 15 business days of shipment, please reach out to us at caluvex@gmail.com and we'll investigate the issue promptly.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us immediately at caluvex@gmail.com and we'll do our best to update it before shipment.